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Feedback about the Telecommunications Industry Ombudsman

We take complaints and compliments seriously and use your feedback to review and improve our services.

We have a procedure for dealing with compliments and complaints about our service, including the way we handle personal information. We want to hear from you about our performance in dealing with you.

You can give us feedback by:

When you make a complaint, we give a commitment that a manager at the TIO will:

  • acknowledge your complaint within two business days and advise you of an expected response timeframe
  • gather information regarding the complaint, including speaking to the staff member involved in your case
  • give everyone involved in the dispute an opportunity to be heard
  • attempt to resolve the matter with you in an objective and unbiased way.

You can read more about the way we handle complaints about the Telecommunications Industry Ombudsman in the Compliments and Complaints policy

You can also see a flow chart of our feedback process.

Enter your feedback
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Landline connection

Case Study - Steve

A man asked a service provider to connect a line to his new house. The service provider told him he needed to have a trench dug first, and transferred him to a contractor to organise the work

Next step?