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More information

If you have general questions about our membership, fee structure or complaint handling procedures, please contact the Member Services team.

Christmas closure time frames

Please be advised that during the holiday period the following referral date time frames will apply. 

DayDate10 business days (standard)15 business days (Enquiry Referral)20 Business days (time frames)
Monday3/12/201817/12/20182/01/20199/01/2019
Tuesday4/12/201818/12/20183/01/201910/01/2019
Wednesday5/12/201819/12/20184/01/201911/01/2019
Thursday6/12/201820/12/20187/01/201914/01/2019
Friday7/12/201821/12/20188/01/201915/01/2019
WEEKEND
Monday10/12/20182/01/20199/01/201916/01/2019
Tuesday11/12/20183/01/201910/01/201917/01/2019
Wednesday12/12/20184/01/201911/01/201918/01/2019
Thursday13/12/20187/01/201914/01/201921/01/2019
Friday14/12/20188/01/201915/01/201922/01/2019
WEEKEND
Monday17/12/20189/01/201916/01/201923/01/2019
Tuesday18/12/201810/01/201917/01/201924/01/2019
Wednesday19/12/201811/01/201918/01/201925/01/2019
Thursday20/12/201814/01/201921/01/201929/01/2019
Friday21/12/201815/01/201922/01/201930/01/2019
OFFICE CLOSURE 5pm 21 December 2018 to 9am 2 January 2019
Wednesday2/01/201916/01/201923/01/201931/01/2019
Thursday3/01/201917/01/201924/01/20191/02/2019
Friday4/01/201918/01/201925/01/20194/02/2019