TIO reclassification process
14 Oct 2014
The TIO is reviewing our reclassification procedures.
We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.
End-of-year closure
14 Oct 2014
The TIO will close from Wednesday, 25 December 2014 and reopen on Monday, 5 January 2015.
Public comment invited on TCP and Operations codes
14 Oct 2014
Communications Alliance (CA) has asked us to inform TIO members of its invitation for public comment on the draft revised Telecommunications Consumer Protections (TCP) Industry Code and the corresponding package of industry codes and guidelines.
New communications about unauthorised/invalid transfer complaints
16 Sep 2014
The TIO is introducing a new element to our procedure for handling complaints in which an account holder says their telecommunications service has been transferred to another provider without their consent.
TIO position statements
16 Sep 2014
We are pleased to release the following four new position statements after consulting with industry and consumer representatives.
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