TCP Code update

TCP Code update

TIO implements new keywords in response to new TCP Code from 1 October 2012.

TIO implements new keywords in response to new TCP Code from 1 October 2012.

As we mentioned in an earlier edition of Member News, the Australian Communications and Media Authority (ACMA) has registered the new Telecommunications Consumer Protection (TCP) Code with effect from 1 September 2012.

The TIO is implementing a number of changes to its systems and processes to make them consistent with the new requirements. We will implement the new TCP Code requirements with effect from 1 October 2012.

You may see new keywords and code clauses in the TIO’s data reports and in correspondence from TIO staff.  The new keywords have been developed in consultation with the ACMA, the ACCC, Communications Alliance and ACCAN.

We will keep you informed of any further TCP Code related changes to TIO processes. If you would like more information about the keyword changes or how the new code will impact the work of the TIO, contact your account manager or Industry Engagement at members@tio.com.au.

Updated TCP Code information including a fact sheet will be available on the Members section of the TIO website in the first week of October.

If you need more information about the new TCP Code and how to comply, please contact Communications Alliance

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