New Member Portal Report – TIO Charge Per Complaint

A new report is now available to members on the TIO’s member portal. Over the last few years, the TIO has made a number of changes to our billing system and the correspondence issued to members. A focus of these changes has been to make our billing more transparent and simpler to understand.

To assist further, members will now find a report which summarises, for the last billing period, the TIO’s total charge per complaint for Levels 1 – 4, Land Access Objections and Systemic Investigations. This will include the breakup of the volume and operating fees per complaint.

This report will be available to members who receive an invoice or discount notice in the last billing period.

For more information, including information about how to access the portal, email