New International Mobile Roaming Standard

The ACMA issued a new International Mobile Roaming (IMR) Standard on 27 June 2013.

The IMR Standard introduces a number of new obligations for mobile network operators and mobile virtual network providers who offer international mobile roaming services. These new obligations will be phased in from 27 September 2013. Please see the ACMA’s website for more information about these obligations and the different timeframes for implementation: 

http://www.acma.gov.au/theACMA/Newsroom/Newsroom/Media-releases/new-tools-to-avoid-overseas-mobile-bill-shock

The TIO has accepted conferral of power of:

  • receiving
  • investigating
  • facilitating the resolution of
  • making determinations in relation to
  • giving directions in relation to, and
  • reporting on complaints

about matters referred to in the IMR Standard.

The TIO will capture complaints about these obligations using new keywords that will be introduced on 1 October 2013. Details of the new keywords will be uploaded on the member portal for our members.