Conciliation factsheet now available

Our October MNews announced that we had updated our conciliation notices to provide more detailed information about the complaint.

We have also developed a two-page factsheet on conciliation that contains:

  • general information about the conciliation process, including credit management obligations that may apply during the process
  • our role in facilitating a settlement of the complaint, and
  • what happens if you and your customer are unable to agree on a resolution.

The factsheet is designed to be a guide and resource for your complaint handling staff.

Read our factsheet on conciliation.