Members

The Telecommunications Industry Ombudsman provides a service for both consumers and service providers. We are committed to fostering and maintaining positive working relationships with all telecommunication service providers – the members of our scheme.

We are here to resolve complaints from consumers as quickly as possible; to work with you; help you improve your service; and reduce the complaints you receive.

We do this by:

  • providing every opportunity for you to resolve your complaints with your customers
  • making available regular detailed reports about the types of complaints you are receiving so that you can identify areas of improvement
  • providing information about best practice complaint handling procedures and your legal obligations
  • undertaking systemic investigations to identify issues that may affect many consumers
  • regular updates informing you of changes in our processes and the law.

To contact Member Services please email or call 03 8680 8424.

We update our members regularly about changes to our process, billing and government regulations with our Member News e-newsletter and website blog posts.

To subscribe to MNews and receive the newsletter monthly, please email members@tio.com.au