Independent review

The Telecommunications Industry Ombudsman (TIO) is undergoing an independent review – as required by legislation – and interested stakeholders are invited to assist the Review team with submissions.

Purpose of the review

The Telecommunications Industry Ombudsman is committed to ensuring that it continues to work effectively to meet the needs of consumers, its members and the telecommunications industry as a whole.

In 2014, the Telecommunications (Consumer Protection and Service Standards) Act 1999 was amended to include section 133A, which requires an independent review of the Telecommunications Industry Ombudsman Scheme to be conducted every five years, with the first review to take place this year.

The legislation requires the review to:

  • be conducted by a person who is independent of the Telecommunications Industry Ombudsman and the telecommunications industry
  • include public consultation as well as consultation with the ACMA and the Telecommunications Industry Ombudsman 
  • be given to the Telecommunications Industry Ombudsman who must give a copy to the Minister and publish the report on the Telecommunications Industry Ombudsman’s website.  


Melbourne-based consultancy cameron. ralph. khoury has been engaged to conduct the review.

The review will involve a public consultation and invite submissions from a range of stakeholders, including consumers, regulators and industry.

Submissions are requested by Friday 23rd June. Please forward written submissions in electronic form to:

Debra Russell
cameron. ralph. khoury
Via email
Tel: 0408 523 850

Download the Telecommunications Industry Ombudsman Independent Review Issues Paper.